Privacy Policy

Last Updated: January 1, 2025

At Wasserwerk’s we respect your privacy. Across our business, around the world, we will only collect, store, and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service, and company news and offerings. WE WILL NOT sell your personal information. We may only share your data outside the Wasserwerk family of companies with your consent, as required by law to protect Wasserwerk, its customers, the public, or with companies that help Wasserwerk fulfill its obligations with you, and then only with partners who share Wasserwerk’s commitment to protecting your privacy and data. At any time, you may contact Wasserwerk with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect your personal data’s security by using appropriate measures and processes.

Privacy and Data Security

At Wasserwerk, your right to privacy and data security is a primary concern. That’s why, when you visit Wasserwerk-us.com, we help you maintain control over your data on the Internet. Below are the guidelines we use for protecting the information you provided us during a visit to our website or when you use our online support.

Wasserwerk only asks for specific types of personal information

In a few areas on our website and online customer support forms, we ask you to provide information that will enable us to enhance your site visit, assist you with the purchase and technical support issues, or follow up with you after your visit.

For example, we request information from you when you:

• Place an order
• Provide an online review
• Participate in a promotional offer
• Request e-mail notification of your order status
• Subscribe to a newsletter or a mailing list
• Fill out an RMA request

Information we may request includes your name, e-mail address, phone number, address, credit card details, customer preference information, customer number, service tag number, and other similar personal information. If we ever ask for significantly different information, we will inform you.

Wasserwerk only uses your personal information for specific purposes.

The information you provide will be kept confidential and used to support your customer relationship with Wasserwerk. Among other things, we want to help you quickly find information on Wasserwerk-us.com and alert you to product upgrades, special offers, updated information, and other new products and services from Wasserwerk. Agents or contractors of Wasserwerk who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Wasserwerk. Wasserwerk may enhance or merge your information collected with data from third parties for purposes of marketing products or services to you.

In addition, Wasserwerk may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Wasserwerk believes it is necessary to protect Wasserwerk and its customers or the public.

You can opt-out of Wasserwerk’s marketing list at any time.

Periodically, we may send you information about our various products and services or other products and services we feel may interest you. Only Wasserwerk (or agents working on behalf of Wasserwerk and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on Wasserwerk’s marketing list, tell us when you give us your personal information.

Wasserwerk will not disclose your personal information to any outside organization for its use in marketing without your consent.

Information regarding you (such as name, address, and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation. Your information may be shared with Wasserwerk’s agents or contractors to perform services for Wasserwerk.

Internet Commerce

The online store at Wasserwerk-us.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail, and any other information you provide. Wasserwerk is committed to data security concerning information collected on our site, and we offer the industry-standard security measures available through your browser: SSL encryption.

Customized experience

We use technology to help us deliver customized visitor experiences. At Wasserwerk, we primarily use “cookies” to help determine which service and support information is appropriate to your machine and maintain your shopping experience in our online store. Using this technology does not mean we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of “cookies” is designed only to provide you with a better experience when using https://wasserwerk-us.com. Wasserwerk has no desire or intent to infringe on your privacy while using the wasserwerk-us.com site.

Third-Party sites

Please be aware that other websites that may be accessed through our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those third-party websites linked to wasserwerk-us.com.

You are solely responsible for maintaining the secrecy of your passwords or account information. Please be careful and responsible whenever you’re online. If you post personal information accessible to the public, you may receive unsolicited messages from other parties. While we strive to protect your personal information, Wasserwerk cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Wasserwerk‘s website contains links to other websites that Wasserwerk does not operate, and Wasserwerk is not responsible for the privacy practices of the websites that it does not work.

Wasserwerk wants to help you keep your personal information accurate

You can request the individual information that Wasserwerk has collected by submitting a request here. To view or edit the information stored online, please visit the My Account section of the Wasserwerk website.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Do we use “cookies” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey, or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, you may opt-out.

How do we protect visitors’ information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks. It is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your data, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Sage.

Do we use “cookies”

Yes. cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, cookies help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction to offer better site experiences and tools in the future.

We may contract with third-party service providers to better understand our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can have your computer warn you when a cookie is sent, or you can turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox, Opera, or Internet Explorer). Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient, and some of our services will not function properly.

California Rights Notice for California Consumers

This section (the “California Notice”) provides California consumers with additional information regarding our collection, use and disclosure of their personal information that supplements the disclosures in our Privacy Policy above. This section uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).

Categories of Personal Information Collected.

We collect the personal information detailed in the section above. This information includes the following categories of personal information as defined under the CCPA:

• Identifiers (such as an individual’s name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, license plates, passport number or other similar identifiers)
• Personal Information described in California Section 1798.80(e)
• Characteristics of protected classifications under California or federal law
• Commercial Information
• Internet or other electronic activity information
• Geolocation data
• Audio, electronic, visual, thermal, olfactory, or similar information
• Inferences drawn from other personal information
• Sensitive personal information, specifically: (a) log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, (b) precise geolocation information; and (c) personal information collected and analyzed concerning a consumer’s health

Categories of Personal Information Disclosed for Business Purposes.

The personal information we process varies based upon our relationship and interactions with you. The recipients to whom we may disclose your personal information (and that may have received such information during the last 12-months) for business purposes include: our affiliates and subsidiaries; order processing, fulfillment, shipping, and logistics vendors; payment processors and financial institutions; analytics and research vendors; information technology vendors; fraud prevention and security vendors; vendors supporting legal, compliance, accounting, audits and other internal functions; and certain marketing and advertising vendors.

Categories of Personal Information Shared with Third Parties.

We share your personal information with third parties (such as marketing and advertising networks and social platforms) for behavioral advertising or with other third-party partners in accordance with your privacy settings and/or consent. These types of disclosures of your personal information may be deemed a “sale” or “sharing” of your personal information under California privacy laws.  California privacy laws define a “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration, and “sharing” broadly includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising or with affiliates and business partners. We do not disclose, sell, share, or rent your personal information to third parties in exchange for money or compensation. Further, we do not “sell” or “share” sensitive personal information, nor do we “sell” or “share” any personal information about individuals who we know are under the age of 16.  Below is an overview of categories of third parties with whom we share your information and the categories of personal information they receive:

Privacy Rights.

Under the CCPA, California consumers have certain rights regarding their personal information, including:

• The right to know the categories of personal information that we have collected and the categories of sources from which we obtained such information.
• The right to know our business purposes for sharing personal information.
• The right to know the categories of third parties with whom we shared personal information.
• The right to know if we sold or disclosed your personal information for a business purpose, comprising two separate lists disclosing:
• any sales, which list identifies the personal information categories that each category of recipient purchased (note that at present we do not sell personal information that we collect); and
• any disclosures for a business purpose, which list identifies the personal information categories that each category of recipient obtained.
• The right to access the specific pieces of personal information that we have collected.
• The right to correct personal information that we have collected.
• The right to delete your personal information.
• The right to not be discriminated against if you exercise your rights under the CCPA.

Exercising Your CCPA Rights and Choices

The sections below describe how you may exercise your rights under the CCPA.

• Exercising Your CCPA Rights and Choices – Access to Specific Information and Data Portability Rights

 You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability and Deletion Rights – California Consumers” below), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we disclosed your personal information for a business purpose, a list disclosing the personal information categories that each category of recipient obtained.
• Exercising Your CCPA Rights and Choices – Deletion and Correction Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, Data Portability, Deletion and Correction Rights – California Consumers” below), we will delete (and direct our service providers to delete) your personal information from our (and service provider) records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products or services to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another California consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with California consumer expectations based on your relationship with us, such as future field campaigns or product safety issues.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

In addition, if you provide us with a verifiable consumer request to correct inaccurate personal information that we maintain about you, we will use commercially reasonable efforts to correct such information in accordance with your instructions.

• Exercising Your CCPA Rights and Choices – Exercising Access, Data Portability, Deletion and Correction Rights

To exercise the access, data portability, deletion and correction rights described above, you should submit a verifiable consumer request to us by one of the methods noted below under “Contact Details”:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of a minor child for whom you are a parent or legal guardian.

You may only make a verifiable consumer request for access or data portability twice within a twelve (12) month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative, which may include:

• Your name
• Your address
• Additional information depending upon the type of request and the sensitivity of the information involved with such request
• Describe your request with sufficient detail to enable us to properly understand, evaluate and respond to such request.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or your authority to make the request and confirm that the personal information involved with the request relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we will consider requests made through a password-protected online account that you maintain with us to be sufficiently verified when the request relates to personal information associated with that online account, provided such online account functionality is then made available by us on the Website.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

• Exercising Your CCPA Rights and Choices – Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

If you have an online account with us, we may deliver our written response to that online account, provided that such online account functionality is then made available by us on the Website. If you do not have an online account with us, or such functionality is not available for your online account we will deliver our written response by mail or electronically, at your option.

If we’re unable to comply with your request, the response we provide will also explain the reasons we cannot comply with the request. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA or other applicable law, we will not as a result of you exercising any of your rights under the CCPA:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

 However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Retention of Personal Information

Our policy is to retain personal information only for as long as is necessary to fulfill the reason for which the personal information was collected and as necessary to process such personal information. In addition to the above, we will retain your personal information for the purposes of satisfying any professional, legal, accounting or reporting requirements to which we are subject. To determine the appropriate retention period for personal information, we consider the scope, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we collected and processed your personal information and whether we can reasonably achieve those purposes through other means, as well as any applicable legal and professional requirements.

Other California Privacy-Related Disclosures

Sharing Personal Information for Direct Marketing Purposes. Before sharing personal information of California consumers with third parties for direct marketing purposes we will obtain opt-in consent from the applicable California consumers or provide such California consumers with a cost-free method to opt out.

California Do-Not-Track Disclosure. At this time, the Website is not set up to honor web browser do-not-track settings. Do-not-track is a privacy preference that users can set in their web browsers. When a user activates the do-not-track settings in browsers that offer this setting, the browser sends a message to websites or applications requesting them not to track the user. For more information about do-not-track matters, please visit http://www.allaboutdnt.org.

Information on Marketing Disclosures. California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us at: (i) by email (writing “Privacy Policy/Removal Request” in the subject line), or (ii) by regular mail, as applicable, by using the contact information under “Contact Details” below.

Content Removal Requests for Website Users Under 18 Years Old. If you are a user of the Website under 18 years of age and reside in California, you may request and obtain removal of, content or information that you have posted on the Website. You may send us any such requests by one of the following methods: (i) by email (writing “Privacy Policy/Removal Request” in the subject line) at info@wasserwerk-us.com, or (ii) by regular mail at 5126 South Royal Atlanta Drive, Tucker, GA 30084. We will review the request and respond promptly. You should be aware that a request to remove content or information posted by you on the Website does not ensure or require complete or comprehensive removal of such content or information from our databases.

Complaints

If you have any complaint about use of the Website, you may contact us in writing via email or regular mail by using the contact information under “Contact Details” below. In accordance with California Civil Code Section 1789.3, California residents may also file complaints with the Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs by postal mail at 1625 North Market Road, Suite N112, Sacramento, CA 95834 or by telephone at 800-952-5210.

Changes to Our California Notice

We reserve the right to amend this California Notice at our discretion and at any time. When we make changes to this California Notice, we will post the updated California Notice on the Website and update the California Notice’s effective date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

Contact Details

You may contact us concerning matters under this Policy by one of the following means:

• Emailing us at info@wasserwerk-us.com
• By postal mail at 5126 South Royal Atlanta Drive, Tucker, GA 30084
• Accessing your online account that you maintain with us
• By calling us at 770-939-8515

Third-party links

We may include third-party links on our site to provide you with increased value. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

We will post changes on this page if we decide to change our privacy policy. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 1, 2025.

Your consent

By using our site, you consent to our privacy policy